On average, our delivery time is 7 working days.

However, due to the exclusivity of certain products, the delivery time may take 7 to 12 working days.


More details: New products for 2023, sale products, pre-orders and monthly selections are occasionally the subject of flash offers organized with our partners. Due to the number of orders to be processed and to offer you attractive prices, delivery times are significantly extended.

*All our orders are shipped within 24 to 48 hours.

At the moment, our promotion campaign allows you to benefit from free delivery from 50€ of purchase . This offer is valid for all our products and for a limited time. Normally, delivery costs €4.99 in mainland France and €7.99 for Europe and internationally.

We offer several delivery methods to best meet your needs.

- Delivery in 7 to 12 working days: €3.90 (free from €50 of purchase)

- Delivery within 48 hours: €8.90

As part of special promotions or rewards from our loyalty program, certain delivery methods may be offered to you.

Upon receipt of your order, it is important to check that your package has not been damaged during transport and that the product is in perfect condition (and, if necessary, to note this detailed damage on the delivery note of the carrier). This verification must be done at the time of delivery and in the presence of the driver. We recommend that you keep the packaging , these can be useful in the event of a return of the product, and are essential if you wish to benefit from your right of withdrawal.

Our online store is open 24 hours a day, every day of the week. The ordering process is broken down into several steps:

1- Basket: check the contents of your order. At this stage you can modify the quantities.

2-Customer information: enter your personal information and delivery address.

3- Delivery: choose the delivery method you want according to the choices offered to you.

4- Payment: you are offered several payment methods, the choice is yours. You can check the content of your order on the summary (optional item(s) and service(s), delivery method and costs).

5- Order confirmation: to be sure that your order has been registered, you must reach this stage. You can now print your order confirmation. You will also receive an e-mail confirmation with your order reference and tracking number.

At Splendidae, we take great care in choosing our products.

Our products are tested and approved by our department and we make every effort to ensure that you discover them and have an optimal shopping experience.

But that's not all !
• 100% secure online ordering by bank card.
• 30-day guarantee upon receipt of your package to change your mind.
• Follow-up of your orders on our site.
• Free delivery for a limited time. Easy returns.
• Competent and professional customer service - at your service 6 days a week.

You can cancel your order free of charge, if you respect the conditions below.

To cancel your order, please contact customer service by

- email :

contact@myhamac.com

- Via our contact form:

Click here

By indicating your order number (which you will find on your order confirmation email).

The withdrawal period (excluding orders with Express delivery) is 24 hours maximum.

If the order is placed with Express delivery in 2 hours, you have a period of 30 minutes to cancel the order free of charge.

Don't worry, we'll get back to you within 24 hours!

Your order may be shipped in multiple packages.

Check your order confirmation email to make sure you don't have multiple tracking numbers from our carrier. If all packages have arrived and you still don't have all of your products, contact customer service via email.

Return costs are your responsibility (customer), only the shipping costs paid on the order are refundable.

We accept all credit cards.

Our business is growing and you will soon be able to pay via Amazon Pay and Paypal.

For reasons of simplicity, we do not accept bank cheques, SEPA transfers and cash on delivery.

First, check that your card's expiration date hasn't passed.

Then, check that you have typed your surname AND your first name in the field provided.

If your bank transaction is declined, you may have exceeded the authorized limit. To be sure, we invite you to contact your bank to check the amount of this limit.

We only debit your card when your order is complete and ready to be dispatched (except in the case of assembly where it is debited before). Never before! If a product is out of stock, you do not need to pay in advance.

Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate . All information relating to pages, content, credit cards and transactions are thus protected by the same level of security used by banks . For more information on this subject, consult our legal notices .

Our After-Sales Service is available Monday to Saturday from 9 a.m. to 5 p.m. via our contact form and by e-mail.

Our service team speaks French and English.

If there is a problem due to our fault or the product, we will offer you a voucher of equivalent value on your next order.

Yes, payments are secure on our site. We use the "3D Secure" system and your credit card information is encrypted to protect you and ensure that no data is transmitted unencrypted on the Internet.